Billing implementation in the company: benefits, main stages and possible difficulties
Billing allows you to automate and optimize many business processes, eliminate errors and abuses in the interaction of company personnel with customers, simplify the billing process, reduce receivables and many others.
Why should I implement a billing system?
The introduction of billing increases the efficiency of the company when working with regular customers, since mutual settlements, the provision or disconnection of services, tariff changes require a quick response. Manually, such operations are processed long enough, and billing is able to process hundreds of thousands of requests per minute.
Automation of processes that are typical for mobile operators, Internet providers, cable operators has long been in demand in other areas. The introduction of billing is necessary for housing and communal services, in accounting, companies working on IAAS, PAAS, SAAS models, network trade networks, enterprises of the energy and oil industries. The main indicator of the implementation of billing is a large number of customers, which requires constant work with documents and appeals.
Milestones of billing implementation
The implementation of the billing system in the company takes place in several stages:
- Development of the terms of reference. Strategic and pre-project planning is carried out, a feasibility study for the system is formed. The developer receives from the customer (company) the initial data, the requirements for the finished system, the necessary billing capabilities for solving certain tasks.
- Elaboration of the legal agreement. Creation and signing of contract for development, implementation, maintenance of billing system at the enterprise (in the company).
- Development of technical design. This is the development of the solution itself and the commissioning work. Pre-commissioning works include installation of billing system on specific computers, training of company personnel, preparation of technical design with all design documentation.
- Pilot operation. At this stage, the customer receives operational documentation for the system. Adaptation, adjustment of all components on all technical facilities of the company, automated updating of data is carried out. Next, testing is carried out to verify operability, experimental operation without real settlements with customers.
Data migration. Downloading existing information.
Employee training. Any system requires knowledge and experience in operating it. Billing will also be no exception.
Preparation for commissioning. All necessary works are carried out to locate, connect, configure the hardware, including equipment of communication networks. The billing system starts operating in working mode.
Further individual implementation steps include maintenance, upgrades, and expansion of the system. These processes are carried out by the developer or his official representative on the basis of the corresponding additional contracts.
What challenges can the company face?
Among the common difficulties that company management and personnel may encounter when implementing a billing system are the following:
- Complexity of the process even if detailed documentation is available. With the independent implementation of the billing system, the company's own specialists will take a long time to get acquainted with the features of the finished product.
- Difficulties of migration. Even those similar in functionality, operating principles and system construction can have fundamental differences. Employees of the company when working with a new billing system do not immediately get used to its features, which leads to a decrease in the efficiency of the workflow and errors.
- Exponential increase in error price. Even the slightest error in self-implementation, integration and software configuration can in the future lead to certain consequences – for example, incorrect tariff calculations among a large number of customers, blocking of subscriber services, cancellation of loyalty programs, etc.
You can avoid such problems if, when purchasing a billing system, you order its implementation directly from the developer or official representative. Ultimately, this approach to the implementation process saves time, financial costs, and the complexity of interacting with the new system.
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